We’re here to help—quickly and transparently.
How to reach us
Expected response times
| Priority | Examples | First response | Target resolution |
|---|
| P1 – Critical | Service outage, security breach | ≤ 2 h | ≤ 24 h |
| P2 – High | Major feature not working, billing errors | ≤ 8 h | ≤ 3 business days |
| P3 – Normal | “How-to” questions, minor bugs | ≤ 24 h | Best effort < 7 days |
| P4 – Low | Feature suggestions, feedback | ≤ 48 h | Queue-based |
Self-service resources
- Knowledge Base (coming soon) – step-by-step guides for our Web, AI, Automation, Network, Security & LMS solutions.
- Status Page (planned) – real-time uptime and maintenance notices.
